Privacy Policy


Madame Paulette is committed to protecting our customers’ privacy.

By visiting the Madame Paulette website (“our website”), you agree that you understand and accept the conditions described in this Privacy Policy (“our Privacy Policy”), as well as those set out in our Terms Of Use.

Our Privacy Policy applies only to our website. Madame Paulette is not responsible for the privacy practices of any company to which our website might link.

Changes to Madame Paulette’s Privacy Policy

Our Privacy Policy may change as our business changes. Our Privacy Policy applies to all information that we have about you and your account.

Please check our Privacy Policy regularly as we will notify you of a change by posting the revised policy. Your continued use of the site means that you are agreeing to any change to our Privacy Policy or our terms of use.

You will be subject to the privacy policy that is in force at the time you access our website unless:

  • any change to our Privacy Policy is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by our; or
  • we notify you of any changes to our Privacy Policy before we accept your order, in which case we have the right to assume that you have accepted the change unless you notify us to the contrary within seven (7) days of receipt by you of the items.

The Information We Collect

The types of information we gather include:

1. Information You Give Us:

If you choose to provide us with information from which you can be identified, such as your name, address, city, state, zip code, phone number and e-mail address, that information is securely and confidentially stored in accordance with our Privacy Policy. This information is used to set up your account, deliver your goods, respond to your requests, customize your shopping experience, improve our services, and otherwise communicate with you. We only keep your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or otherwise communicate with you. We may also use the information you provide to send you periodic mailings regarding new products and services, discounts, special promotions or upcoming events. You may unsubscribe from promotional mailings anytime by e-mailing TheExpert@MadamePaulette.com.

We take appropriate technical and organizational measures to protect against unauthorized or unlawful processing of information you provide to us.

2. Automatic Information:

We also store some information whenever you visit our website or call us.

We use “cookies,” as do many websites, to personalize your visit to our website. A “cookie” is a small string of data that is transferred to your computer’s hard drive through your web browser and it allows our system to recognize your browser and provide customized features. You can disable cookies by adjusting your internet settings..

We may also use non-personal data to analyze visits to our website and learn more about the interests of our visitors by tracking the performance of our promotional e-mail campaigns, and track purchasing data from our customers.

When you call our help desk your call may be recorded.

Sharing Information With 3rd Parties

Your privacy is important to us. Madame Paulette does not sell your information to other companies or individuals. We only share customer information in the following limited situations:

1. To Our Agents:

We may employ third parties to host our website, perform services, such as deliver packages, send postal or electronic mail on Madame Paulette’s behalf These third parties have access to only the personal information needed to perform their functions, and they may not use it for any other purpose.

Ordinarily we do not have access to your financial information. To process your payment you will be securely transferred to Authorize.net, and your payment will be processed in accordance with Authorize.net’s privacy policy.

2. In A Business Transfer:

In the event that Madame Paulette or its assets are acquired, information Madame Paulette has obtained from you would be included in that acquisition.

3. If We Are Required To:

Information you provide to us may be disclosed to third parties if we are required by law to disclose it. For example, we may be required to disclose information to respond to a subpoena, court order or other legal process. We may also disclose information if required or permitted by law, and this could include exchange information with other companies and organizations for purposes of fraud protection and credit risk reduction.

Third parties with whom we may share your information are required to maintain the security and confidentiality of your personal details, and are required not to retain, share, store or divulge any personal information for any other purpose.

Information Security

Madame Paulette uses Authorize.net to process your payment and we are never in possession of your financial information. To review the Authorize.net privacy policy, please click here.

To protect your security, both Madame Paulette and Authorize.net use Secure Sockets Layer (SSL) to encrypt any information you enter or transmit to us in accordance with applicable industry standards.

Children’s Privacy

For visitors located in the United States, Madame Paulette does not knowingly collect personal information from children under 13 years. If a child under 13 submits personal information to Madame Paulette and we learn that the information belongs to a child under 13, we will attempt to delete the information as soon as possible.

Opting Out of Promotional Mailings

If you would prefer that we not send you promotional material via mail or e-mail, please let us know by e-mailing TheExpert@MadamePaulette.com. Please include your name and e-mail address, and if applicable your mailing address. We will unsubscribe you from our mailing list within five (5) business days.

Conditions of Use, Notices, and Revisions

By visiting our site, you agree to our Terms Of Use. Please click here to review them.

Last updated November 2009